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Experience MOS-TANGRAM and all its functions in action.
True multi-channel sales
I am the world’s worst salesman, therefore, I must make it easy for people to buy.
Frank W.W. Woolworth (1852-1919), American department store founder
Companies have to cope with ever-increasing dynamics and complexity, called forth by growing individualization in our society, a new self-image on the part of customers, increased fragmentation of the markets and a completely transformed media and information landscape. As a consequence, new sales channels are springing up all the time. It is even more important for the mail order house than for other businesses to tap into all of these channels. At the same time, the various sales channels must be consolidated and handled centrally. This is where most software solutions come up against their limits.
With MOS-TANGRAM software, all sales channels are managed centrally, all can draw simultaneously on centrally stored customer and article master data, and all are interconnected:
- Post/telephone/fax/email/text message (catalog, advertisements, mailings, inserts)
- eShop (integrated)
- Sales branches (cash desk tie-in)
- Wholesale
- Partners/sales representatives (with automatic commission management)
In addition to the cost savings realized when there is no need to store the same data in different places, or to duplicate work steps, etc. it is also possible to implement a consistent sales and marketing strategy across several sales channels. Cross- and up-selling campaigns with associated discounts and bonuses across several sales channels can also be conducted. Customer needs are recorded centrally and addressed beyond the boundaries of the various sales and business units. This increases customer satisfaction, boosts your turnover and ultimately leads to higher sales margins.
