MOS-TANGRAM software allows users to enter, process, print, document and manage any number of orders or offers for any number of sales channels.

The process of entering orders and offers includes the following functions:

• Automatic allocation of an order to an advertising campaign or pricelist (prefix, suffix, alias or customer category)
• Automatic pricing
• Option to steer the process with a workflow and to control it via escalation levels
• Payment methods: money order, bank collection, credit card, check, cash, coupon/bonus redemption, installment payments
• Invoice types: open invoice, COD, prepayment, collective invoice
• Quick order entry (record: 384 orders per hour and employee)
• Automatic read-in of orders from the Internet shop with duplicate and credit check
• Customer search option according to customer number, name (company or person), street, partial name, postal code, country, phone number, fax number, email address, account number or credit card number
• Searching for and finding customers using AI (artificial intelligence) search procedures according to phonetic, Soundex or match criteria
• When the article number is recorded, the currently valid price is taken from the advertising campaign or pricelist; if no special-offer price has been defined, the price is taken from the article master data.
• Online report on delivery status (if article available) with automatic supplier order, delivery date confirmation and/or suggestion of substitute article if article is no longer in stock
• Display of possible delivery date; if article is not in stock, the date when goods will be received and article can be reserved is reported. Automatic order splitting if the order is for a consignment article (specially ordered for customer) or drop shipment article (shipped direct from supplier to customer).
• Online or batch booking out of stock
• Possibility of changing price (if authorized)
• Additional texts on order or item level
• Redemption or crediting of coupons
• Overwriting of payment, delivery and shipping terms suggested based on customer/company master data
• Order, article or item discount in percent or absolute
• Display of proposed articles for cross-selling
• Display of last orders and articles and other information
• Option for order confirmation (via letter, fax, email)
• Change in fees (if authorized)

Offers are prepared by following the same steps as in entering an order. The offer can later be converted into an order (status change). Offers can also be shown in Order Management, sorted according to the date prepared.

When entering an order, any number of catalogs can be entered (free or for a fee to be deducted from next order). The address of the customer or potential customer is automatically checked for duplication and correct postal form. The procedure is automatically recorded in the CRM customer history, so that follow-up or other activities can be triggered. Mailing labels and/or cover letters for shipping the catalogs are automatically prepared.

After successful order entry, the orders are processed. To do so, the Backorder Processing, Order Processing and Accounting programs are called up either together or individually. Processing can be carried out at any time or according to a schedule and has no influence on order entry. The following functions are available:

• Automatic external credit check
• Reasons for order suspension: customer blocked, credit exceeded, reminder status > x, hold on back orders if the conditions for partial deliveries are not fulfilled
• Optimization of back order processing / back order handling can be defined per company/client and steered per processing run.
• Exclusion possibilities in order processing for customers with suspension note, reminder status, credit exceeded, express delivery. Individual processing can be selected in each case.
• Individual processing of special shipping services, payment and invoicing types as well as individual order processing
• Prevention of partial shipments if incoming goods to arrive within x days
• Separate processing of express deliveries with option of switching to "express lane" in warehouse logistics

After order processing, all documents, after being optimized according to setup zones and invoices or picklists, etc., will be printed by means of a centralized or decentralized printing function, which can be set as desired. Reprints – even of individual documents – are possible at any time. All prints can be output via printer, fax and/or email.

The documents can be separately accessed and printed according to invoices, CODs, delivery notes, order confirmations, labels, account statements, customer info letters on delivery status, etc.

Orders that cannot be processed in the normal way due to backorders, insufficient credit or credit queries can be viewed and edited in Order Management. All necessary information, for example history, is available here.

All other forms of order status can likewise be displayed separately according to reason (e.g. standing order, complete return, cancellation, clearance items).