The MOS-TANGRAM software includes integrated document management for internal written communications and correspondence with customers and suppliers. All documents (customer orders, supplier orders, delivery notes, invoices, address labels, correspondence, analyses, etc.) are supplemented by text templates and database content (article info, invoice info) etc., or are generated with free text directly out of the system and transmitted via MS Word / Staroffice (printer, fax, email). External texts are integrated using a scanner and/or OCR.

Document management also includes complete customer service functionality with integrated ticket system incorporating escalation levels. If a process is not ended successfully within the specified period, this triggers an alarm sent to the supervisor/s.

Internal communication and correspondence with customers and suppliers is done via an integrated workflow system with an unlimited number of workflows and workflow stages. Here, any number of user groups can be set up and administered, all assigned varying rights.

Our newsletter with all the news about MOS-TANGRAM : sign up now!